SMS Privacy & Messaging Terms
Pool Peeps MD uses automated text messaging exclusively for service-related communications. By opting in through our chat widget, you agree to these terms.
Effective Date: February 9, 2026
Pool Peeps MD ("we," "us," or "our") uses automated text messaging (SMS) exclusively for service-related communications with our customers. By opting in to receive SMS messages through our website chat widget, you agree to the following terms.
1. SMS Use Cases (Service Messages Only)
By opting in through our chat widget, you consent to receive SMS messages for service-related purposes only:
Transactional Messages
Appointment reminders, service confirmations, scheduling updates, technician arrival notifications, and billing-related messages.
Operational / Customer Support
Responses to service inquiries, follow-ups after service completion, troubleshooting assistance, and service coordination.
Service Notifications
Important service updates, weather-related service changes, maintenance reminders, and water quality alerts.
Note: We do NOT send marketing or promotional messages. All SMS communications are strictly for service purposes related to your pool maintenance.
2. Message Frequency Disclosure
Message frequency varies based on your service schedule:
- Service-related messages are sent as needed for your appointments
- Typical frequency: 2-4 messages per month during active service periods
- You will only receive messages related to your active services
We only send messages essential to your service delivery — no promotional content, no spam.
3. Opt-In Method (Chat Widget Only)
You agree to receive SMS messages from Pool Peeps MD exclusively by:
- Opting in through our website chat widget at https://poolpeepsmd.com
Important: We do not collect SMS consent through any other forms on our website. The chat widget is the only method to opt into SMS communications.
Your consent authorizes us to send service-related messages using an automated system.
Consent is not a condition of purchase. You can receive our services without opting into SMS communications.
4. Opt-Out Instructions
You may opt out at any time by replying to any SMS message:
STOP
After opting out:
- You will receive one final confirmation message
- You will no longer receive SMS messages from Pool Peeps MD
To re-subscribe: Reply START
For assistance: Reply HELP or contact us directly.
5. Customer Support Contact
For questions or support regarding SMS communications, contact:
Pool Peeps MD
Phone: (443) 775-2708
Email: office@poolpeepsmd.com
Website: https://poolpeepsmd.com
6. Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier plan. Please consult with your carrier for details on messaging rates and data usage.
7. Carrier Liability Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages. Delivery depends on carrier networks, signal strength, and device settings beyond our control.
8. Age Restriction
You must be at least 18 years old to opt in to receive SMS messages from Pool Peeps MD. We do not knowingly collect phone numbers or send SMS messages to individuals under 18.
9. Privacy Policy & Terms
Your information is handled in accordance with our Privacy Policy and Terms & Conditions:
- Privacy Policy: https://poolpeepsmd.com/privacy-policy
- Terms & Conditions: https://poolpeepsmd.com/terms-and-conditions
We do not sell, rent, or share your mobile phone number or SMS consent data with third parties for any purpose.
Your information may only be shared:
- With trusted service providers (such as CRM platforms and SMS delivery providers) strictly to deliver services on our behalf
- When required by law or legal process
Strict Protection: SMS opt-in data and consent will never be shared with third parties or affiliates for marketing or promotional use under any circumstances.
11. Cookies & Tracking Technologies
Our website may use:
- Essential cookies: For site functionality and secure sessions
- Analytics tools: (e.g., Google Analytics) to understand website usage
These tools help us improve website performance and service delivery. You can disable cookies through your browser settings, though some features may not function properly without them.
12. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and employee training.
13. Changes to This Policy
We may update these SMS Terms at any time to reflect changes in our practices, services, or legal requirements. When we do, we will post the updated terms on this page with a revised "Effective Date" at the top.
Continued use of our SMS services after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Questions About SMS Communications?
If you have questions about these SMS Terms or how we handle your messaging preferences, please reach out:
Pool Peeps MD
Website: https://poolpeepsmd.com
Phone: (443) 775-2708
Email: office@poolpeepsmd.com
Serving Anne Arundel County and Prince George's County, Maryland
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