SMS Privacy & Messaging Terms

Effective Date: February 9, 2026

The Pool Peeps ("we," "us," or "our") uses automated text messaging (SMS) to communicate with customers, prospects, and subscribers. By opting in to receive SMS messages from us, you agree to the following terms.

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1. SMS Use Cases (Message Types)

By opting in, you consent to receive SMS messages in the following categories:

Transactional

Appointment reminders, service confirmations, scheduling updates, technician arrival notifications, and billing-related messages.

Operational / Customer Support

Responses to inquiries, follow-ups after service, troubleshooting, and service coordination.

Marketing & Promotional

Seasonal promotions (pool openings/closings), service discounts, maintenance plans, and special offers.

Educational

Pool care tips, maintenance reminders, water chemistry guidance, and service recommendations.

Note: You may opt out of marketing messages at any time while continuing to receive transactional messages by contacting us directly.

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2. Message Frequency Disclosure

Message frequency varies based on your interaction and services requested:

• Customers may receive up to 8 messages per month
• Transactional messages (appointments, service updates) may be sent as needed

We only send messages relevant to your services or inquiries—no spam, no irrelevant promotions.

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3. Opt-In & Consent

You agree to receive SMS messages from The Pool Peeps by:

• Submitting your phone number through our website (https://poolpeepsmd.com)
• Filling out service request forms
• Booking appointments
• Communicating with us directly

Your consent authorizes us to send messages using an automated system.

Consent is not a condition of purchase. You can receive our services without opting into SMS communications.

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4. Opt-Out Instructions

You may opt out at any time by replying to any SMS message:

STOP

After opting out:

• You will receive one final confirmation message
• You will no longer receive SMS messages from The Pool Peeps

To re-subscribe: Reply START

For assistance: Reply HELP or contact us directly.

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5. Customer Support Contact

For questions or support regarding SMS communications, contact:

The Pool Peeps
Phone: (443) 775-2708
Email: office@poolpeepsmd.com
Website: https://poolpeepsmd.com

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6. Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan. Please consult with your carrier for details on messaging rates and data usage.

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7. Carrier Liability Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages. Delivery depends on carrier networks, signal strength, and device settings beyond our control.

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8. Age Restriction

You must be at least 18 years old to opt in to receive SMS messages from The Pool Peeps. We do not knowingly collect phone numbers or send SMS messages to individuals under 18.

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9. Privacy Policy & Terms

Your information is handled in accordance with our Privacy Policy and Terms & Conditions:

• Privacy Policy: https://poolpeepsmd.com/privacy-policy
• Terms & Conditions: https://poolpeepsmd.com/terms-and-conditions

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11. Cookies & Tracking Technologies

Our website may use:

• Essential cookies: For site functionality and secure sessions
• Analytics tools: (e.g., Google Analytics) to understand website usage
• Marketing pixels: (e.g., Meta Ads, Google Ads) to measure campaign effectiveness

These tools help us improve website performance and marketing effectiveness. You can disable cookies through your browser settings, though some features may not function properly without them.

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12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and employee training.

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13. Changes to This Policy

We may update these SMS Terms at any time to reflect changes in our practices, services, or legal requirements. When we do, we will post the updated terms on this page with a revised "Effective Date" at the top.

Continued use of our SMS services after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.