Privacy Policy

Effective Date: February 9, 2026

The Pool Peeps ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you interact with our website, schedule services, or communicate with our team.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, service address
• Service Details: Pool specifications, service history, equipment information
• Communication History: Records of emails, calls, texts, and service notes
• For SMS Communications: Phone number, consent records, and messaging interactions

2. How We Use Your Information

We use your data to:

• Provide and manage your pool maintenance, repair, and opening/closing services
• Schedule appointments and send service confirmations
• Send important service updates, weather alerts, or safety notifications
• Respond to your inquiries and support requests
• Improve our operations, website performance, and customer experience
• Comply with Maryland state regulations and industry standards

3. SMS Consent & Communications

By submitting your phone number to The Pool Peeps, you expressly consent to receive SMS (text) messages from us.

Message types may include:

• Appointment reminders and confirmations
• Service completion notifications
• Weather-related service updates
• Promotional offers and seasonal maintenance tips

Important SMS Details:

• Message frequency varies based on your service schedule and preferences
• Standard message and data rates may apply from your mobile carrier
• Consent to receive SMS messages is not a condition of purchasing any service
• You may opt out at any time using the instructions below

4. How to Opt Out of Communications

You can manage your communication preferences at any time:

• To unsubscribe from SMS: Reply STOP to any text message from us
• For assistance: Reply HELP to any text message
• To update email preferences: Contact us directly at office@poolpeepsmd.com
• To update phone preferences: Call us at (443) 775-2708

5. Data Security

We implement industry-standard safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website performance and user experience
• Analyze traffic patterns and popular content
• Remember your preferences for future visits
• Measure the effectiveness of our communications

You can disable cookies in your browser settings, though this may limit some website functionality. We do not use tracking technologies to collect personal information for third-party advertising.

7. Children's Privacy

The Pool Peeps services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we do, we will post the updated policy on this page with a revised "Effective Date" at the top.

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated terms.

9. Your Rights

As a Maryland resident, you have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, contact us using the information below. We will respond to verified requests within 30 days.